Video to Text Refund Policy

Last Updated: March 28, 2026

This Refund Policy explains when a purchase made for Video to Text is eligible for a refund.

Video to Text uses prepaid usage minutes. We offer refunds in limited cases so the policy stays fair to both users and the product.

1. When a refund is available

You may request a full refund for a purchase if both of the following conditions are met:

Your request is made within 14 days of the purchase date.
The minutes from that specific order have not been used at all.

If either condition is not met, the purchase is not eligible for a refund.

2. When a refund is not available

We cannot issue a refund in the following cases:

any portion of the purchased minutes from that order has already been used
the request is submitted more than 14 days after the purchase
the request concerns free promotional minutes rather than a paid order
the request concerns a different order than the one whose minutes were consumed

3. Examples

Example A
You purchase a minute bundle and do not use any of the minutes from that order. If you contact us within 14 days, the purchase can be refunded.

Example B
You purchase a minute bundle and use even part of the minutes from that order. That order becomes non-refundable, even if the request is made within 14 days.

4. How to request a refund

If you believe your order qualifies, email dkphhh@foxmail.com and include enough detail for us to review the request, such as:

the email address used for the purchase
your user ID, if available
the transaction or order ID
the date of purchase

We may ask for additional information if we need it to verify the order.